Prepare a rental handover before the next occupant arrives
If you manage a student rental, shared house or another rental property in Stellenbosch, put the plumbing observations into a room-by-room list. Note dripping taps, running toilets, slow showers, leaks beneath sinks and reported hot-water problems. Include photographs of visible faults and identify the fixtures that need attention first.
Tell us the current occupant's access arrangements and the date by which the property needs to be ready. One clear handover brief helps the owner, tenant and plumber discuss the same work. Our landlord plumbing-maintenance guide provides a starting point, while the maintenance service explains the repairs we handle.
Give recurring faults a useful history
A shower that drains slowly every few weeks or a toilet that repeatedly needs attention deserves more detail than a new one-off fault. Record when the symptoms return, whether other fixtures are affected and what previous repairs or drain products have been used. For a leak, describe where it appears and whether it follows use of a particular fitting.
HWS discusses the assessment and the proposed repair before extending the work. See blocked-drain assistance and leak and pipe repairs for the information that helps with the first conversation.
Agree access and approval for the Stellenbosch visit
Include the complete address, unit or building name, a phone number for the person meeting us and any gate instructions. For a managed property, identify who approves the quotation and any additional work. If several occupants share a bathroom or kitchen, explain the available access window and which facilities are affected.
Send the existing geyser details for a hot-water fault, or the proposed layout and fittings for a bathroom change. The geyser repair service and renovation plumbing service help you define that part of the brief. Confirm availability, travel and call-out arrangements when booking from our Gordon's Bay base.
Check municipal reporting when the problem extends beyond the property
If there is no water, a suspected public pipe burst or a sewer problem affecting the area, consult Stellenbosch Municipality's official fault-reporting contacts. The municipality publishes both ordinary reporting channels and after-hours contacts. Keep the reference number and tell us what has already been reported when discussing a separate property assessment.
For an urgent plumbing problem at the property, call HWS on 082 078 8091 to discuss attendance. For planned maintenance, send the Stellenbosch repair brief with photographs, the approval contact and preferred timing.
Questions about plumbing in Stellenbosch
Can you discuss repairs between rental occupancies?+
Yes. Send a room-by-room list of plumbing faults, photographs, the access contact and the planned handover date. We can discuss the work and confirm availability for the property.
Should the tenant or landlord contact HWS?+
Either can share the symptoms. Confirm who approves the work and who can provide access, and include the managing-agent contact where relevant.
Is there an HWS branch in Stellenbosch?+
HWS assists Stellenbosch from Gordon's Bay. Visits and travel arrangements are confirmed for the particular job and address.
What if other properties also have no water?+
Mention the wider symptoms and consult Stellenbosch Municipality's official fault-reporting channels. Share any existing reference number when discussing a property plumbing assessment with HWS.
See all service areas and our plumbing services.