Information you share with us
When you submit an enquiry, we receive your name, phone number, email address, area, selected service and message. We use these details to respond to your request and discuss the plumbing work. Please avoid including sensitive personal information in your message.
How enquiries are stored
Enquiries submitted on this website are stored in a protected inbox accessible to the website owner. We also send a notification containing your enquiry details to the HWS Plumbing inbox using Cloudflare’s email service. Technical checks help reduce spam and repeated submissions. Your enquiry is not a marketing subscription.
WhatsApp, email and Google
Choosing a WhatsApp, email or Google Maps link opens the relevant external service. That service handles the information you share there under its own privacy terms.
Cookies and analytics
This website records daily totals of page views, phone and WhatsApp button clicks, and successful quote requests to understand which pages help customers contact us. These totals contain a page path and a broad source category, without names, contact details, IP addresses or visitor identifiers. A source category is kept in session storage for the current browser tab. Browser Do Not Track and Global Privacy Control preferences disable this measurement. We do not load advertising or third-party analytics scripts. Essential sign-in cookies are used for the protected owner area.
Questions or requests
For questions about your information, or a request to access, correct or remove an enquiry, email hwsplumbing@gmail.com. We may need to confirm your identity before acting on a request.